Key Performance Indicators
Breathtaking in its simplicity and profound in its impact, Key Performance Indicators (KPI) distills the balanced scorecard process into twelve logical steps, equipping users with an implementation resource kit that includes questionnaires, worksheets, workshop outlines, and a list of over 500 performance measures. Author David Parmenter provides you with everything you need to master and implement a KPI-driven strategy.

Key Performance Indicators Details

Book TitleKey Performance Indicators
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by 167 users

Key Performance Indicators Reviews

  • Tu Pham
    Dec 30, 2016

    Tu Pham

    good ...

  • Patrick Taylor
    Sep 16, 2016

    Patrick Taylor

    I found this not very helpful. For one thing, many of the examples come from the for-profit world (airlines, for example) and not the nonprofit one. It was also more focused on very large organizations, and there wasn't much insight into indicators for the larger problems that many non...

  • Zaher Alhaj
    Apr 6, 2016

    Zaher Alhaj

    The book focuses more on the management side (communication, elicitation, team building, etc. ) of developing KPIs, and falls short on the technical aspects of how to develop and structure KPIs, although it provides very interesting point onthe concepts of : Result Indicators, and Perf...

  • Jose Papo
    Mar 14, 2016

    Jose Papo

    I strongly recommend this book if you want to learn deeply about KPIs, PIs, KRIs and RIs. It also stresses the importance of having CSF (Critical Success Factors). Part I, with 5 chapters, it's already worth the price of the book. In Part II the author outlines his methodology to imple...

  • Aasim Waheed
    Feb 29, 2016

    Aasim Waheed

    A lot of (unnecessary) detail, but good if you are looking for something pre-cooked and want to do the least work. You'll also find some good KPI example that you may apply in your own businessMy rating: 6/10 ...

  • Anis Mohamed
    Feb 22, 2016

    Anis Mohamed

    The book starts out great, with explanations to the difference between KPIs, PIs, KRIs and RIs, linking them to the main dimensions of a Balanced Scorecard, Dashboards in general, uses, benefits,...etc (chapter 1 & 2)Then starting chapter 3 is when you imagine that the next step wo...

  • Nopadol Rompho
    Nov 17, 2015

    Nopadol Rompho

    Read my review (in Thai) at ...

  • Gatot Widayanto
    Sep 7, 2015

    Gatot Widayanto

    Very good as reference for those involved in balanced scorecard implementation of simply performance indicators implementation. It explains excellently about performance indicators and KRAs. ...

  • Ltorrealba
    Apr 1, 2015


    Meh, easy read but nothing revolutionary. ...

  • Adam Edwards
    Dec 5, 2012

    Adam Edwards

    KPI (Key Performance Indicator) is overused. Parmenter does a great job in distinguishing between KPI's and KRI's(Key Results Indicators) as well as KPI's vs. plain 'ol "PI's" or Performance Indicators. This is the most useful book I found on KPIs. ...